Selling skills are life skills. Selling is the foremost conversation between the buyer and seller. It takes great effort by the salesman to persuade a customer that the service or product will benefit them. Selling skills are the specific set of skills and knowledge that a salesperson possesses make the transaction happen.
Our sales training introduces the participants to tools and techniques for selling, in a way that makes it easy for the buyers to buy. It is designed to build the confidence when making initial contact with the customer and understanding the psychology of buying and selling.
On completion, participants will be able to:
(a) Develop great listening skills.
(b) Determine the desires and needs of customer.
(c) Translate the features of product into benefits for customer.
(d) Maintain on-going customer relationships.
(e) Draw the line between pursuing or pestering a customer.
(f) Develop self-motivation.
(g) Confidently interacting with people.
The training modules are designed with the aim to provide basic knowledge about selling, followed by the introduction of selling skills. The modules will target the different types of skills, when to use which and how. All modules will be run as interactive workshops with a high degree of participation and group exercises. The modules are divided into:
Module 1: Introduction and right approach to sales.
Module 2: Understanding selling types (B2B, FMCG, Retail, Telesales).
Module 3: Listening skills for sales.
Module 4: Questioning skills for sales
Module 5: Understanding buyer types and follow ups.
Module 6: Product presentation skills.
Module 7: Learning review and feedback.
All modules will be run as interactive workshops with a high degree of participation and group exercises.
The time duration for this module can be customized according to the training need analysis and requirement of clients.